The Definitive Guide to Samanaga
The Definitive Guide to Samanaga
Blog Article
At some point. But when compared with easier and cleaner interfaces, even from competition with likewise wide element sets like Vivantio Pro, I discovered its crowded consumer interface tough to navigate.
“Through the Samanage Neighborhood, telephone calls, live chat and social media, Samanage team members are basically merely a click absent to reply inquiries and accept responses.”
SolarWinds strategies to add the Samanage goods to its IT Operations Administration portfolio starting in Q2 2019. The SaaS-primarily based offering will complement the on-premise solutions the business offers currently to provide the requirements of IT corporations at organizations of all dimensions – from the SMB to the big enterprise.
Our experts have carried out a complete Samanage evaluation detailing its attributes, person comments, customer support, as well as other essential aspects. Utilizing our SmartScore procedure we gave Samanage an exceedingly gratifying rating of nine.
Your IT help could also document best tactics and customary concerns and cull them into FAQs Within the Samanage’s Understanding Base. This by itself can lower resolution workload so IT guidance can target solving extra intricate problems.
Samanage adheres to the Information Engineering Infrastructure Library (ITIL), which means it athletics a list of options that help it supervisors adhere to ITIL finest tactics when offering support solutions in substantial IT functions. Considering the fact that we reviewed irt past year, it's also adopted an up-entrance pricing coverage the place it accustomed to have to have you to definitely contact a product sales particular person in an effort to even get a straightforward quotation.
A further far more granular space the place Samanage stands out from the group is in its Dashboard as well as variety click here of studies that it generates. On login, the Dashboard is where by people are automatically positioned and although its intended to supply buyers with speedy Perception into what is going on on through the Firm, I discovered it a tad puzzling to work with out-of-the-box. You can find a staggering quantity of metrics, graphs, and vital overall performance indicators (KPIs) With this see, in all probability far more than any solitary position requires.
Possibly the most typical good reviews about Samanage is its trustworthy purchaser help. “We can Call them via chat, electronic mail, telephone… the options give us loads of flexibility,” pointed out just one of numerous content prospects.
There’s practically nothing exclusive with regard to the Understanding Base–look for, tags, edit, documentation are all conventional options–apart from to mention that it’s backed by a dependable ITIL-compliant backend.
You’ll manage to study more details on the top options of Samanage later In this particular critique. You can find also a piece dedicated to our interview with the business’s CEO who answered a handful of of our questions associated with the app’s usability and long term ideas for its progress.
The agent’s name is automatically loaded in, even though he / she assigns the title, short description, and receiver. The agent might also pick out the class or subcategory, the last remaining special to Samanage in terms of we know.
Be warned though, the dashboard is preset to indicate all values; hence, you’ll devote some time customizing the characteristics that you might want.
Elevating a whole new incident opens a blank incident Along with the requester's identify automatically populated. Blank fields for being crammed in involve a category and subcategory. This is actually the only support desk software I analyzed which makes provisions for subcategories.
Through the years, We've arrange strategic partnerships with Worldwide industry-primary makers and suppliers within the ICT, Energy & Wellbeing Area to deliver modern customised answers to our clients.
We trust in our strong regional workforce that's made up of passionate, multitalented, professional folks pushed by excellence and the necessity to uncover Resourceful options to troubles.